Returns & Exchanges
At Marsupial Gear, we stand by the quality of our craftsmanship. If you are not completely satisfied with your purchase, you may return or exchange unworn items in their original packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be generated for you. Simply print it out and securely package your items.
Drop Off Package
Affix the label to your package and drop it off at any authorized carrier location. Please ensure the gear is clean and tags are attached.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing